House Rules & Guest Guidelines

Our apartments are designed to provide a peaceful and relaxing holiday near the sea in Umag, Croatia.

These rules apply to both accommodation units, their guests and the shared outdoor areas of the property.

Check-in Time

Check-in is available from 14:00 (2:00 PM) on the scheduled arrival date.

We kindly ask guests not to enter their apartment before the agreed check-in time.

Early check-in may be possible depending on availability and prior written confirmation.

Early parking arrangements may also be possible with our prior approval.

Self Check-in

Apartments Istria Punta Umag offers a convenient self-check-in procedure.

Access instructions and the key lockbox code will be provided separately before arrival.

The lockbox is located at the property entrance. Please follow the instructions sent to you.

Late Arrival

If you expect to arrive late, please inform us in advance so we can provide appropriate arrival instructions.

Direct accommodation reservations are subject to our Terms & Conditions.

Detailed payment, cancellation, refund and reservation conditions are available in our official Terms & Conditions.

Reservations through external booking platforms are subject to the conditions agreed through the respective platform.

Mandatory Guest Registration

In accordance with Croatian law, all overnight guests must be registered in the official eVisitor tourist registration system.

Guests are required to provide the necessary personal and identification information for lawful registration.

Registration information may be requested before arrival to facilitate our self-check-in process.

We process personal information in accordance with applicable data protection legislation.

Maximum Occupancy

The number of overnight guests must not exceed the confirmed reservation or the officially approved capacity of the apartment.

Additional overnight guests are not permitted without prior approval and legally required registration.

Visitors

For security, privacy and the comfort of other guests, visitors who are not included in the reservation require our prior approval.

Guests are responsible for ensuring that any approved visitors respect the House Rules.

Unregistered overnight stays are not permitted.

Apartments Istria Punta Umag is a holiday property where guests come to relax and enjoy their vacation.

We kindly ask everyone to respect the comfort of other guests and neighbours.

If a noise-related problem occurs, guests may be asked to reduce the disturbance immediately.

Serious or repeated violations may result in further action in accordance with the booking agreement and applicable law.

Parking Spaces

Each apartment includes one designated parking space in front of the accommodation.

Please park in the designated space assigned to your apartment and follow the parking instructions provided.

Park close to the designated wall or parking boundary, without blocking access, pathways or other vehicles.

Additional Vehicles

If you are arriving with more than one vehicle, please contact us in advance.

Additional parking behind the house may be available subject to prior agreement and available space.

Please use all furniture, appliances and equipment responsibly and with care.

Furniture and Equipment

• Do not move or rearrange large furniture without prior approval.
• Use appliances according to the provided instructions.
• Report any malfunction or accidental damage as soon as possible.
• Please do not attempt electrical, plumbing or other repairs yourself.
• Keep entrance doors locked when leaving the apartment.

Air Conditioning

Water Heater and Electrical Safety

Please keep the designated water-heater switch on to ensure a continuous supply of hot water.

Do not alter electrical circuit breakers or technical equipment.

If you experience a problem with hot water or electricity, please contact us.

Smoking and Fire Safety

Smoking inside the apartments is not permitted.

Please avoid open flames indoors and do not leave cooking equipment unattended.

Apartments are cleaned and prepared before each guest's arrival.

Towels and Bed Linen

Household Supplies

A basic initial supply of household items, such as toilet paper, hand soap and dishwashing detergent, is provided.

Guests are responsible for purchasing additional consumable supplies during their stay.

General Cleanliness

• Please keep the apartment reasonably clean and tidy.
• Dispose of household waste in the designated bins.
• Avoid leaving food waste or rubbish that could attract insects.
• Please take reasonable care of kitchen utensils, surfaces and appliances.

Our property offers several outdoor facilities for guests to enjoy.

Safe Use of Recreational Equipment

Please use bicycles, scooters, stand-up paddleboards and other equipment only in suitable conditions and in accordance with safety instructions.

Children must be supervised by a responsible adult.

Water equipment should not be used in unsafe weather or sea conditions. Guests must follow applicable local safety rules.

Reporting Damage

Please inform us promptly if any furniture, equipment or part of the property is accidentally damaged.

Reporting damage early allows us to arrange repairs and prevent further problems.

Responsibility for Damage

Guests may be responsible for damage caused by their actions or negligence, in accordance with applicable law.

Any compensation requested will be based on reasonable and documented repair or replacement costs, taking account of ordinary wear and tear.

Safety of Children

Parents and guardians are responsible for supervising children, particularly around stairs, outdoor areas, parking spaces and recreational equipment.

Emergencies

In case of fire, serious injury or another immediate emergency, contact the emergency services by calling 112.

For official information about emergency services in Croatia, please visit the Croatian Government's 112 information page .

Please also inform us as soon as it is safe to do so.

Check-out must be completed no later than 10:00 AM on the scheduled departure date.

Please let us know in advance if you require any special departure arrangements.

Before Leaving the Apartment

We kindly ask you to complete the following simple steps:

We appreciate your help in preparing the apartment for our next guests.

These House Rules are intended to ensure a safe, respectful and enjoyable environment for all guests.

If a rule is not followed, we may contact the guest and request that the situation be corrected.

Serious or repeated violations may lead to further action, including termination of the stay where legally permitted.

Any charges, compensation or refunds will be determined according to the booking agreement and applicable law.

If you have questions, need assistance or wish to report a problem during your stay, please contact us.

Related Information

Further information about reservations, consumer rights, payments and personal data protection is available below.